Policies

Shipping & Returns

Shipping

We ship anywhere in the United States via USPS from our facility in Washington State. Orders are typically processed within 1–3 business days; you'll receive tracking by email the moment your label is created.

  • Free standard shipping on orders of two bags or more.
  • A single bag pays standard shipping — our average actual postage, updated daily — or a flat expedited rate, both shown at checkout before you pay.
  • We do not currently ship internationally.

First-Bag Money-Back Guarantee

Coffig is new to most people, so the first bag is on us if it isn't for you. Brew it, give it a fair try, and if you don't love it, email info@coffig.com with your order number within 30 days of delivery. We'll refund what you paid for that bag, shipping included.

  • Covers one bag on your first order, one guarantee per customer.
  • More bags on that first order and they're unopened? Those follow the unopened-product return policy below.
  • Refunds go to your original payment method and typically appear within 5–10 business days.

Returns & Refunds

We want you to love your first clear morning. If something isn't right, email info@coffig.com with your order number and we'll make it right.

  • Damaged or incorrect orders:tell us within 14 days of delivery (a quick photo helps) and we'll replace the item or refund you in full — no return shipment needed.
  • Unopened products:returnable within 30 days of delivery for a refund of the purchase price. Return shipping is the customer's responsibility unless we made the error.
  • Opened products:because Coffig is a food product, we can't restock opened bags. Your first bag is covered by the First-Bag Guarantee above; for anything else, reach out. We'd rather keep a friend than a sale.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days.

Subscriptions

Subscription orders follow the same shipping and return policies. You can pause, skip, or cancel your subscription at any time by emailing info@coffig.com. Cancellations take effect before your next billing date as long as we hear from you before the renewal is processed.